Privacy Policy
Last updated: October 6, 2026
Warded Lock & Key ("we", "us") is a mobile locksmith service in the Los Angeles area. This policy explains what information we collect when you contact us through our website, phone, text messages, WhatsApp or Telegram, and how we use it.
Information we collect
- Your name, phone number and service address.
- What you need (for example, a lockout or a lock change), the preferred time, and details you choose to share, such as your vehicle's year, make and model.
- The messages you send us and our replies. Phone calls to our dispatcher may be recorded; we tell you this at the start of the call.
How we use it
- To schedule and complete your service, and to contact you about it by call, text or messaging app.
- To send your request to the technician who takes the job.
- To keep job records required for our business.
We use automated assistants (including AI) to answer messages and collect job details. A person reviews every job request.
Sharing
We do not sell your personal information. We share it only with the technician handling your job and with service providers that help us run our business (messaging, phone, hosting and AI providers), and only as needed to provide the service, or when required by law.
Marketing
We do not send marketing messages unless you ask to receive them. You can reply STOP to any text message to opt out.
Retention
We keep job records for as long as needed to run our business and meet legal requirements, then delete them.
Your choices and California rights
You can ask us to tell you what information we have about you, to correct it, or to delete it. California residents have these rights under the CCPA. To make a request, contact us using the details below.
Contact
Warded Lock & Key · Los Angeles, CA
Phone: (213) 772-5752 · Text / WhatsApp: (213) 770-0656
Email: warded.lock.key@gmail.com